Privacy policy
1. Controller
Data controller: e-Mentors Company LLC, with address at 30 North Gould Street, Sheridan, WY 82801, US, tax ID 87-1382166, owner of the store PictoStudy. Privacy contact: hola@pictostudy.com.
Representative in the European Union (art. 27 GDPR): Alejandro Vallone.
2. Data we process
- Identification and contact: email, name and, if the checkout asks for it, phone.
- Purchase data: products, amount, currency, country, date, coupon and order number.
- Payment data: received and processed directly by the payment provider; the store does not keep the card number.
- Technical and browsing data: IP address, browser, a visitor identifier, pages viewed and interactions in the store, and campaign parameters (utm, fbclid).
- If the checkout is not completed: the email and chosen products, to remind about the purchase.
- Withdrawal or refund requests and their answer.
3. Purposes and legal basis
- Managing the purchase (payment, delivery, access to My purchases and support): performance of the contract (art. 6(1)(b) GDPR).
- Legal obligations (accounting, tax and consumer law, including the record of withdrawal requests): legal obligation (art. 6(1)(c) GDPR).
- Security and fraud prevention: legitimate interest (art. 6(1)(f) GDPR).
- Reminding about an unfinished purchase by email: legitimate interest; every email has an unsubscribe link.
- Measurement and advertising with Meta Pixel and attribution cookies: the store does not show a cookie banner, so they load from your first visit (also for visitors in the EU) to measure which ads bring visits and purchases and to show the store's ads to people who may be interested. The purchase is also reported to Meta from the server (Conversions API, with hashed data). Basis: the store's legitimate interest in measuring and improving its ads (art. 6(1)(f) GDPR). You can opt out of this use or have your data deleted at any time by writing to hola@pictostudy.com, and block or delete cookies in your browser.
4. Processors
To operate, the store uses these providers, which process data on its behalf and under its instructions:
- Stripe: payment processing (USA / Ireland)
- Whop: payment processing (USA)
- Mercado Pago: payment processing (Argentina) (Argentina)
- Brevo: email delivery (access, notices and reminders) (France (EU))
- Vercel: hosting of the store and files (USA)
- Meta (Pixel + Conversions API): measurement and advertising (Ireland / USA)
5. International transfers
The controller is based in the United States and several providers process data outside the buyer's country. For EU data, GDPR safeguards are used: the EU-US Data Privacy Framework when the provider is certified, or the European Commission's standard contractual clauses (art. 46 GDPR).
6. Retention
Purchase data is kept for the duration of the relationship and afterwards for the limitation periods of the applicable accounting, tax and consumer obligations. Data from an unfinished checkout stops being used for reminders after a few days. Cookies last as stated in the Cookie notice.
7. Your rights
You can request access, rectification, erasure, objection, restriction and portability, and withdraw consent at any time (cookies can be blocked or deleted in your browser, and opting out of measurement and advertising is requested by email). To exercise them, write to hola@pictostudy.com stating the right and the purchase email. We answer within one month (art. 12 GDPR).
In the EU you can also lodge a complaint with your supervisory authority.
8. Minors
The store is not aimed at people under 18 and does not knowingly process their data.
9. Automated decisions
No decisions with legal effects are made solely on automated processing.
10. Changes
This policy may be updated; the date of the latest version is shown at the bottom.
Last updated: 2026-10-23